Malaysia: New Employment Pass Service Platform

Key Points  

  • Malaysia will introduce a new centralized platform that will allow employers to complete certain aspects of the Employment Pass application process online 


The government of Malaysia will introduce a new centralized platform called Xpats Gateway that will allow employers to apply for support letters issued by the respective approving agencies responsible for approving Employment Pass (EP) applications. The platform will be rolled out in phases beginning 15 June 2023.  

Once a support letter has been issued, employers can proceed to the ESD Online webpage to complete the final application process for the EP. 

For additional information on the appropriate approving agency, check here. Employers applying for a support letter must continue to apply under regular support letter issuing procedures until 15 August 2023.  

What are the Changes?  

The government of Malaysia introduced a new centralized platform for completing aspects of the EP application process. These measures will help to digitize aspects of the immigration process in Malaysia while creating a more business-friendly experience.  

Looking Ahead  

Continue to check the government of Malaysia’s website and Envoy’s website for the latest updates and information.

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Content in this publication is for informational purposes only and not intended as legal advice, nor should it be relied on as such. For additional information on the issues discussed, consult an attorney at one of the two U.S. Law Firms working with the Envoy Platform or another qualified professional. On non-U.S. immigration issues, consult an Envoy global immigration service provider or another qualified representative