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North American Lighting Discovers Unparalleled Support in Immigration Partner

Envoy Immigration Case Studies and Customer Testimonials

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"If we were still with the other attorney, I probably would've quit my job." - Carey Clements (312) 964-6300 WWW.ENVOYGLOBAL.COM Website, technology platform and administrative services provided by Envoy Global Inc., a Delaware corporation. Legal services provided by Envoy-affiliated attorneys. © 2017, Envoy Global Inc., All Rights Reserved. "I tried to call the attorney and he said: 'You need to have this form and this form.' I don't know what those forms are. You have to tell me what I need to do," she told him. "A task as simple as signing documentation took more than a week as packets were sent back and forth through the mail." The biggest ramification from this inefficient immigration process was the negative impact on employees. Valued sponsored employees who were promised green cards or renewed visas discovered their cases had yet to open. Coupled with the lack of communication from the attorneys — while they were exceling at their roles at NAL — many were uncertain about their futures in the United States. "When I took over the immigration process (previously it was handled by the Farmington Hills branch), 10 different people sent me emails like this: 'We were told our green card was starting this date in the past. Why hasn't this started?' I went through boxes of papers trying to figure out what happened. It was pretty rough," she says. Solution As NAL transitioned its in-progress visa applications to Envoy, it experienced an instantaneous improvement. "The other attorneys spoke in confusing immigration terms. I was so confused, and having Envoy be able to help and define everything in normal terms has been great," Clements says. NAL now enjoys a support-centric immigration process. Its customer relationship manager visits its Farmington Hills branch to train hiring managers on the proper immigration process and timelines. "It's unreal to be able to get help, discuss and learn the whole process. If we were still with the other attorney, I probably would've quit my job," Clements says. "Learning has made it enjoyable. If I was just dealing with an attorney that doesn't talk my language, I would've probably just completely gave up on it." Carey Clements Corporate HR Specialist CORE RESPONSIBILITIES: Worker's compensation and immigration

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