"You don't always receive
this from other platforms
or another service
provider," said Reed. "I
feel like I am the only
customer Envoy has
because that's the type
of care I receive."
If you're interested in
learning more about
how Envoy has
helped companies
enhance and scale
their immigration
programs, take a
look at our other
customer success
stories.
WWW.ENVOYGLOBAL.COM
Reed is also complimentary of the Envoy platform and
proprietary technology. One of her favorite features is the
Communication Center, where foreign national employees
can post their case-specific questions for the GIA legal team
and get an answer within the same business day. This added
level of transparency gives foreign nationals peace of mind
that their voices are being heard. It also enables Reed to
see the type of questions that are top-of-mind for Ellie Mae
employees, allowing her to be more proactive in anticipating
their needs and frequently asked questions.
Another favorite feature is Active Cases because it highlights
actions Reed needs to complete. She said the Active
Cases' action items help her stay organized and on top of
everything.
Reed is also a fan of Envoy's digital storage system and is
moving toward housing all important documents in Envoy's
secure platform. Doing so will help retire an old file cabinet
while also ensuring security remains a priority. Immigration
forms contain a lot of personal information and keeping
them secure is a crucial component of any organization's
immigration program.
"Envoy really keeps you on your toes
and organized," said Reed. "I could not
have it any easier unless somebody
was doing the work for me."
Best of all, Reed sees great benefits when tying the white-
glove services and platform together. For example, Reed has
worked with the Envoy User Experience team to add new
visual enhancements that provide even more visibility into an
individual's case.
"Between the support from my account rep or my attorney,
Envoy has been absolutely great!" added Reed.
Reed looks forward to the future of the Envoy-Ellie Mae
relationship. There will likely be a lot of hiring in her
company's future, and she's confident that Envoy will be able
to handle their growing immigration and mobility program.
"I am excited to partner with Envoy now in a new journey
for us as a company," said Reed.
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