Prior to switching to Envoy, Financial Engines faced the following challenges:
- Lack of transparency: The old process left employees feeling frustrated and in the dark on their case status
- Communication: Lengthy email chains felt cumbersome and were hard to keep organized
- Middle-Man: HR was fielding a lot of questions for employees, but often did not know the answer
Read the case study to see how Financial Engines overcame these challenges to provide a better employee experience for its foreign national employees.